Credits purchased on Gerhard are non-refundable. Due to the nature of AI and the unique specifics of each training session and generated assets, we cannot provide a warranty or guarantee for the outcomes of the AI creations. Each generated image is the result of a complex process that can vary based on the inputs and settings selected by the user.
However, if a generation fails—meaning the correct number of images are not produced despite credits being spent—we are committed to ensuring you receive the full value for your credits. In such cases, please reach out to our support team, and we will investigate the issue to provide appropriate assistance or rectify the situation.
